FAQ

Common Inquiries & Service Guidelines

Click on any question below to view detailed operational answers.

Eagle Facility Group is headquartered in Sector-71, Noida, with active operations across the entire Delhi NCR region (Noida, Greater Noida, Delhi, Gurugram, Ghaziabad, Faridabad) and pan-India capabilities for enterprise multisite contracts across North and Central India.

Yes, 100%. Every guard, supervisor, and housekeeping workman deployed on client premises undergoes comprehensive police background verification, Aadhaar biometric authentication, address validation, and medical fitness assessments prior to site assignment.

We maintain a dedicated Reliever Pool (buffer workforce) of trained personnel. In case of scheduled leaves, sudden illness, or emergencies, a verified replacement arrives on site within 60 to 90 minutes, ensuring 0% operational downtime and 100% SLA adherence.

Absolutely. Eagle is an ISO 9001:2015 certified company with strict compliance governance. We provide full monthly documentation for:

  • Employees' Provident Fund (EPF Code: DSSHD1435309000)
  • Employee State Insurance (ESIC Code: 20001222440001001)
  • Goods & Services Tax (GST: 07AFUPM5522E1ZN)
  • MSME Registration (UDYAM-DL-08-0007204) & Minimum Wages Act compliance

Yes. Depending on your contract scope, we provide branded, eco-friendly MSDS-certified chemicals (Diversey, Taski, Buzil) along with industrial mechanized equipment including single-disc floor scrubbers, ride-on auto scrubbers, wet & dry vacuum extractors, high-pressure jet washers, and facade safety gear.

We cater to diverse corporate and industrial sectors, including:

  • Corporate IT Parks, MNC Offices & Coworking Spaces
  • Hospitals, Medical Colleges & Healthcare Facilities
  • Manufacturing Plants, Warehouses & Logistics Hubs
  • Luxury Hotels, Guest Houses & Commercial Kitchens
  • Schools, Universities & Large Educational Campuses
  • Gated Residential Townships & Luxury High-Rise Condominiums

We utilize a combination of on-site biometric/GPS attendance tracking, roving area field officers, computerized daily checklists, and monthly MIS performance reports submitted directly to your administrative head for complete transparency.

For standard corporate facilities, we can deploy a fully uniform-clad, vetted, and equipped team within 24 to 48 hours. For large industrial complexes or multi-facility sites requiring 50+ personnel, mobilization typically takes 3 to 5 business days following on-site SOP audit.

We follow standard monthly billing cycles with transparent invoices accompanied by bank wage-disbursement challans, EPF/ESIC deposit receipts, and attendance sign-offs. Payment terms are typically 15 to 30 days based on the mutually agreed commercial service agreement.

Still Have Unanswered Questions?

Our senior facility consultants are available 24/7 to provide tailored operational assessments and custom proposals for your premises.

Call: +91-9560616326
Chat with us on WhatsApp Direct Call: 9560616326
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